Occasionally, (it doesn’t happen often), a customer arrives with their digital marketing in a total mess. Instead of our usual planning and wireframing process, we’re forced to put on masks and capes and spring into hero mode — to save what we can and rescue a broken web design.
A sad tale of unrealistic website expectations
One time, during a customer onboarding session, a prospective customer brought us a freshly designed business website, created by another agency.
After months of waiting for her e-commerce website, she was eager to sell. She couldn’t pinpoint why, but she wasn’t happy with the results. Deep down, she knew her website wouldn’t do what she expected it to do, but she just didn’t know why.
She came to Atomivox for a second option. It wasn’t pretty.
She had a nice brand and a clean and modern website. But that’s where the advantages stopped.
She had paid for e-commerce website design and development, but her new site was lacking fundamental e-commerce elements. Critical elements that every successful online shop has — no calls to action, no item descriptions, a broken Woocommerce implementation, no sales funnel, or UX strategy.
The other web design agency had failed the core UX strategy of encouraging a buyer to, you know, buy.
The more we reviewed her broken website, the more bitter we became. Our customer didn’t understand the basics of website design, especially more advanced options like Woocommerce, Stripe integrations, and security and privacy. Why should she? That was the web design agency’s responsibility.
Perhaps she should have stayed with something more manageable, like Shopify. Maybe she should have hired someone internally to manage the commerce side of her businesses. But it was too late for that.
Our audit revealed a basic mistake that many business owners make. She bought a design concept, not a business tool.
On paper, everything she discussed with the previous agency seemed wonderful. She got carried away with launching her new online store. However, she didn’t know enough about web design or digital marketing to ask the right questions.
Sadly, the other agency failed in their obligation to explain these things to her.
Somehow, that the site should sell never came up. It was a total expectation mismatch — an expensive website that provided no strategic value to her business. Why did this happen?
Here, the agency delivered what she wanted, but our client never articulated what she needed. She didn’t know how. It wasn’t until she was staring at a fully designed, but useless, website that she realized her website and business expectations were worlds apart.
10 Questions To Realign Expectations
Is your company’s website meeting your business expectations? Are you getting the leads, contact requests, visits, comments, and conversions you need? If not, why not?
As yourself, “Am I expecting something from my website it wasn’t designed to give?” (even if it is beautiful!)
If your website isn’t performing the way you expect it to, you may need to realign expectations.
10 simple questions to ask to realign your website expectations
Here are 10 simple questions to ask to realign your website goals better. How you answer will determine whether the tools you have are what your business needs to grow.
Open your website on your internet browser. Grab a pen and paper. Here we go:
- What do I expect my website to achieve for my company?
- Do I have clear, measurable written goals? What are they?
- Am I using the proper digital marketing tools (like HubSpot) to track goals and measure success?
- Are my digital assets, e.g., brand, website, and corporate collateral, helping or hindering our success? Do we need to rebrand?
- Would an unknown visitor to our website, unfamiliar with my company, understand what I do in 5 seconds or less?
- Does my website explain what I do so that even a 12-year old could understand?
- Does my current site design lead visitors to do what I expect them to do when they visit?
- Is it easy for someone to get in contact with me? Find me? Or access the information vital to them?
- Is my site easy to navigate regardless of the device my visitors are using?
- Does my site’s design, content, or navigation keep visitors from getting what they want?
Taking the next step
If your site isn’t performing to your expectations, you may need to redefine what you want.
Remember, you get out of your website and inbound marketing strategy what you put in.
Use these ten questions to reframe what you want from your digital tools and then adjust accordingly.
Need a website to get you where you want to go? We know the right questions to ask. Book a free 10 minute call with our team to start the conversation.